Wifi calling not working after update T-mobile

Forums Troubleshooting and Support Wifi calling not working after update T-mobile

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  • #27996
    Avatar for applelives

    My wifi calling has a red exclamation point after getting the latest update ota, what’s the problem?

    You may have Wi-Fi calling issues if you:

    Cannot activate the Wi-Fi calling feature
    Cannot place calls while using Wi-Fi calling
    Hear a fast busy tone when placing a call
    Incoming calls show a different number than the actual caller
    These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

    Verify you’re connected to a Wi-Fi network.

    Connect to a Wi-Fi network

    Note: Some public Wi-Fi networks require additional sign in steps before Wi-Fi calling can be used.

    Verify you’ve enabled and set up Wi-Fi calling.

    Activate Wi-Fi Calling.

    Perform a soft reset.

    A soft reset reconnects your Apple iPhone 6 to the Sprint network.

    Press the hold the Power and Home keys until the phone restarts.
    Turn Wi-Fi Calling off and on again.
    Turn Wi-Fi Calling on or off.

    Note: To optimize device performance, be sure your Apple iPhone 6 is running the most recent device software. Check for software updates.

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